Q1. This is my first time to come to your website. I have clicked "member register" and filled out the registration form. The system told me that my registration was successful, but I still cannot see your products. Why?

Answer 1 Accounts will be activated after 5 minutes to a few hours after registration and after we have verified the information you provided. For immediate access to our website, please call during our business hours.


Q2. What should I use for my userID and password?

Answer 2. You can pick anything to use for your userID and password. It is recommended that you pick something that you can remember easily. The userID and password can be any letters or numbers. All information provided will be kept strictly confidential.


Q3. What happens if I forget my userID and password?

Answer 3. Please click "login problem" or contact us if it happens and we will give you your userID and password as soon as we can.


Q4. What is your business hours?

Answer 4. Our business hours are from 9:30am to 5:30pm Mondays through Fridays, closed on weekends and statutory holidays.


Q5. What is the easier way for me to find the items I want?

Answer 5. After you logged in, click on to the main category you want to see, then the pictures for the whole category will be displayed on the right side. If you are looking for some specific items, please click on to the sub category you are interested under the main category and the items will be sorted by material or styles.


Q6. I want to do a reorder. I have the style number of the item I want, but I cannot find it on your website. What should I do?

Answer 6. Please click search and the picture of the item will be displayed when the style number is entered.


Q7. How soon will you ship out my order?

Answer 7. Depending on availability of the products, we will usually ship out your order within 1-3 business days if you place the order on weekdays. If you place the order on weekends, we will start working on your order the next business day.

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